Senior Instructional Designer with 6+ years of experience leading instructional innovation, course redesign, and faculty-facing learning initiatives across corporate and higher education environments. Proven expertise in curriculum consulting, leadership development, and performance-first learning design grounded in adult learning theory and accessibility best practices. Trusted partner to SMEs, faculty, and cross-functional stakeholders, with a strong track record of managing complex projects from concept through implementation while mentoring peers and advancing learning strategy.

PROFESSIONAL SUMMARY:

Master of Education – Learning, Design and Technology

University of North Carolina Charlotte

Expected Graduation August 2026

Master of Fine Arts (terminal degree)

University of North Carolina Greensboro

May 2018

EDUCATION

EXPERIENCE

  • Lead the end-to-end design, development, implementation, and ongoing maintenance of instructor-led, virtual, and asynchronous learning programs with a focus on leadership development, performance improvement, and learner transfer.

  • Serve as Lead Project Designer for instructional initiatives, overseeing scope, timelines, stakeholder alignment, and quality across cross-functional teams.

  • Design, implement, and sustain recurring leadership programs including:

    • EXCEL at Frontline Leadership - a year-long onboarding and leadership development journey for new frontline supervisors (500+ Supervisors).

    • STEP Forward Mentorship Program - a structured mentorship experience emphasizing skill development, applied learning, confidence-building, and professional networking. (1800+ participants who achieved higher promotion rates than non-participants)

    • Lead Development - a targeted curriculum aligned to organizational leadership competencies and real-world application. (360+ participants)

  • Act as a consultative partner to business leaders, SMEs, and HR partners to diagnose performance needs and translate organizational goals into measurable learning outcomes.

  • Mentor and support instructional design teammates through design reviews, coaching, and modeling best practices in learner-centered and performance-first design.

  • Evaluate learning effectiveness using mixed methods including surveys, focus groups, SCORM, xAPI, and Tableau dashboards to inform decision-making and executive reporting.

  • Contribute to the evolution of instructional standards, templates, and design processes to support scalability and consistency across programs.

Sr. Instructional Designer, Charter Communications

August 2025 – Present

  • Designed and developed instructor-led, virtual instructor-led, and asynchronous eLearning solutions aligned to business objectives and adult learning principles.

  • Collaborated with SMEs and cross-functional stakeholders to conduct needs analyses and design performance-based learning experiences.

  • Redesigned the first three days of the Customer Operations New Hire program across 12 lines of business, creating a cohesive, scaffolded onboarding experience aligned to early role readiness and productivity.

  • Developed facilitator guides, learner materials, and interactive eLearning content using Articulate and other authoring tools.

  • Produced multimedia learning assets, including videos and interactive modules, to enhance learner engagement and knowledge transfer.

  • Ensured all learning materials met ADA/WCAG accessibility standards and copyright requirements.

  • Supported evaluation and continuous improvement efforts through data collection, learner feedback, and performance metrics.

Instructional Designer, Charter Communications

March 2023 – August 2025

  • Facilitate fully online courses, partnering with academic leadership to ensure alignment with learning outcomes, accessibility standards, and institutional expectations.

  • Design and implement course materials within Canvas, including assignments, assessments, rubrics, and interactive learning activities grounded in learning theory.

Adjunct Professor – Stephen F. Austin State University

August 2023 – May 2025

  • Designed and facilitated in-person, hybrid, and online (synchronous and asynchronous) courses and faculty workshops.

  • Developed and optimized Brightspace course shells using instructional design best practices and accessibility guidelines.

  • Integrated HTML and CSS enhancements to improve course interactivity and engagement.

  • Converted face-to-face courses into asynchronous online learning experiences, incorporating ADDIE methodology, Gagné’s 9 Events, and adult learning principles.

  • Conducted research on student healthcare challenges and presented findings internationally, with ongoing publication efforts.

Assistant Professor – Stephen F. Austin State University

August 2019 – May 2022

SKILLS

Instructional Design: ADDIE, Performance-First, Learner-Focused, Backward Design, Adult Learning Theories, Bloom’s Taxonomy, Learning Objectives and Assessment Design, Curriculum Consulting & Faculty Development, Project Management for Instructional Initiatives

eLearning Development: Articulate (360, Rise), SCORM, Storyline, Captivate

Learning Management Systems: Canvas, D2L Brightspace, Cornerstone LMS, Xyleme, Moodle

Multimedia & Technology: Adobe Suite (Illustrator, InDesign, XD, Premiere Pro), Figma, Final Cut Pro, Canva, Powtoon, Video & Audio Editing

Web & Accessibility: HTML, JavaScript, CSS, WCAG Compliance, Copyright & Licensing Research

Evaluation & Analytics: Kirkpatrick Model, Rossi’s Five Domains, xAPI, Tableau, User Experience Research, Course Performance Analysis